REGIONAL—Hy-Vee announced today (Wednesday, Aug. 14) it is conducting an investigation involving its card payment system.
The West Des Moines-based grocer has N’West Iowa locations in Sheldon and Sioux Center.
According to Hy-Vee, the investigation “is focused on transactions at some Hy-Vee fuel pumps, drive-thru coffee shops and restaurants.”
“After recently detecting unauthorized activity on some of our payment processing systems, we immediately began an investigation with the help of leading cybersecurity firms,” said a news release from the company.
“We also notified federal law enforcement and the payment card networks. We believe the actions we have taken have stopped the unauthorized activity on our payment processing systems.”
Locally, this potential breach could include the Hy-Vee C-Store in Sheldon and the Fast & Fresh Express in Sioux Center.
Those sites have different point-of-sale systems than those located at Hy-Vee grocery stores, drugstores and inside of its convenience stores.
Hy-Vee director of public relations Christina Gayman said they can’t provide more precise details at this time.
“It’s in the earlier stages, but we are working to determine specific locations and time frames involved,” she said.
Hy-Vee restaurants impacted include Market Grill and Market Grill Express locations and its three Wahlburgers locations.
“It wouldn’t even apply to your readership, but food service — so the Asian, the Italian, comfort food, Hickory House, salad bar and that kind of thing — those were not affected,” Gayman said.
“We don’t have a specific time frame of when we can provide more information. Sometimes these things can take weeks. We are hopeful that we will have something sooner than later, but we definitely wanted to get out in front of this and let our customers know this is an investigation, this is something we recognized internally — it is a self-reported payment card issue — and we are working as hard as we can to get additional information.”